Wise May are looking for an Insurance Operations Assistant with experience working within the London Market Insurance industry to join a leading Underwriting client. As an Insurance Operations Assistant, you will provide operational support to Underwriting teams, ensuring the accurate and efficient processing of insurance transactions. This role would suit an insurance professional with existing Lloyd's market operations experience who is confident processing slips, handling risk entry and premium messaging, and can quickly become a valued member of a busy team.

This is a full time, permanent role, with hybrid working and the hours are 9am-5pm.

Insurance Operations Assistant duties and responsibilities:

• Perform accurate and timely risk and aggregate data entry into the company's key systems.
• Conduct quality control checks on risk and aggregate data to ensure completeness, accuracy and compliance with internal standards. Identify and resolve discrepancies and queries, escalating where appropriate.
• Process and validate USM (Underwriting Signing Messages) and SCM (Signing & Claims Messages) in line with SLAs, investigate and resolve message failures, exceptions and queries.
• Provide Operational support to Underwriting teams, ensuring efficient processing of transactions.
• Actively contribute to a culture of continuous improvement by identifying opportunities to enhance process efficiency, accuracy and controls.
• Work closely with Underwriting teams, building and maintaining strong stakeholder relationships across the business.

Insurance Operations Assistant key skills and experience required:

• Previous Insurance Operations, Underwriting Assistant, Technical Assistant or Broker Operations experience within the Lloyd's/London Market.
• Strong experience with risk entry, premium messaging and data quality control.
• Strong insurance slip processing experience with the ability to accurately interpret and process complex risks.
• Practical knowledge of open market and delegated authority business, including an understanding of the operational and contractual differences between the two.
• Familiarity with London Market systems such as Whitespace, Velonetic or Subscribe.
• Excellent analytical skills and attention to detail with the ability to work accurately in a fast-paced environment
• Good organisational skills, manages own time well and prioritises workload independently whilst considering the workloads of the whole team.
• Effective relationship management and stakeholder engagement skills, confident in engaging with colleagues across different business departments.

Company Benefits:

• Excellent pension scheme
• Private medical insurance
• Life assurance
• Season ticket loan
• Hybrid working
• Annual discretionary bonus

Wise May are looking for a Travel Consultant to join our client, a luxury Travel company based in South London. This is an amazing opportunity to become part of a results orientated team, with a great culture and fantastic sales incentives.

Office based role - You will work 5 days a week (4 week days and 1 day at the weekend). The standard hours are 09:00 -18:00 and once a week you will be required to work one late shift (11:00 - 20:00 / 12:00 - 21:00).

Travel Consultant duties include:

• Designing bespoke luxury holidays and creating the best experience for the clients.
• Establishing client’s wants and needs, maximising the potential in every trip.
• Adapting to Corporate and Leisure clients and converting all calls into sales.
• Staying abreast of everything new in travel, from hotels and airline routes to all travel guidelines.
• Providing excellent customer service to all clients.
• Using the Global Distribution System (GDS) and all tools provided to create perfect tailor-made trips.

Travel Consultant requirements:

• Passionate about working in the Travel industry.
• Demonstrable travel management and sales experience.
• Someone who is personable, engaging and passionate about providing excellent customer service.
• You will be sales orientated and enjoy working in a target driven environment.

Company Benefits:

• Uncapped Commission
• Sales Incentive and competitions
• Overseas familiarisation trips
• 28 days holiday
• On-site gym
• Employee well-being sessions
• Free on-site parking

This is a varied and fast-paced role, providing administrative support across client onboarding, corporate governance, Companies House filings and wider team operations. The successful candidate will have excellent organisational skills, strong attention to detail and a proactive approach to their work. 

This is a full-time, permanent position.

Company Secretarial Administrator duties and responsibilities:

• Acting as the main liaison between internal teams and external providers regarding client correspondence and document distribution 
• Supporting client onboarding and offboarding processes alongside fee earners and business support teams 
• Assisting with the drafting of minutes, shareholder resolutions and associated corporate documents 
• Coordinating the preparation and distribution of confirmation statements and ensuring follow-up actions are completed 
• Managing and coordinating post distribution for a portfolio of corporate clients 
• Maintaining team spreadsheets, diaries and action trackers 
• Assisting with the maintenance of company records, share registers and statutory records 
• Coordinating and submitting Companies House filings 
• Liaising with notaries and third-party providers to obtain certified documentation 
• Assisting with invoicing, expenses and ad hoc administrative support as required 

Company Secretarial Administrator key skills and experience required:

• Administrative experience within a legal or professional services environment
• Knowledge of Company Secretarial Software
• Demonstrable experience in minuting meetings
• Strong Microsoft Office skills, including Excel 
• Excellent organisational skills with the ability to manage competing priorities 
• Exceptional attention to detail 
• Strong written and verbal communication skills 
• Ability to build effective relationships with internal and external stakeholders 
• A proactive, flexible and team-focused approach to work 
• Previous knowledge of Diligent Entities would be advantageous 

Benefits

• Dental Insurance
• GP Service
• Group Income Protection
• Health and Wellness contribution
• 25 days holiday per calendar year
• Life Assurance 4 x basic salary
• Group Personal Pension Scheme
• Private Medical Insurance
• Family Support

Wise May are looking for a Bid Coordinator to join a Surveying company based in Beckenham. This is an excellent opportunity for an organised and detail oriented individual with previous bid or tender experience who is looking to develop their career within a collaborative and supportive team.

Working closely with the Head of Marketing & Bids and alongside two other Bid Coordinators, you will be responsible for managing the bid process from initial opportunity identification through to submission, helping to produce high quality tender responses and supporting the company's business development activities.

This is a full time, 12 month fixed term contract, with hybrid working after probation (4 days a week in the office and 1 day remote) and the hours are 9am-5.30pm.  

Bid Coordinator duties and responsibilities:

• Monitoring tender portals and identifying suitable opportunities
• Downloading and reviewing tender documentation
• Coordinating bid submissions and liaising with stakeholders across the business
• Producing and formatting tender and bid documentation
• Writing and collating responses for SQs, ITTs, framework applications and fee submissions
• Ensuring all submissions are accurate, professionally presented and submitted within deadline
• Maintaining bid trackers, workload trackers and tender records
• Requesting and recording client feedback on submissions
• Maintaining and updating the bid library and research materials
• Creating presentations, case studies, company profiles and supporting bid materials
• Conducting market research and supporting framework applications
• Ensuring all documentation adheres to company branding and quality standards

Bid Coordinator skills and experience required:

• ​​​​​​​Previous experience within a Bid Coordinator, Bid Administrator, Tender Coordinator or similar role
• Strong written communication skills with excellent attention to detail
• Intermediate Microsoft Word and Excel skills
• Confident using Microsoft Office packages and Adobe Acrobat
• Highly organised with the ability to manage multiple deadlines
• Proactive and able to work independently when required
• Strong team player with excellent communication skills
• Comfortable coordinating information from various departments
• Professional telephone manner

This role is initially a 6 month contract with a view of going permanent. Our client offers flexible hybrid working opportunity and the hours are 9am-6pm (40 hours a week).

People Coordinator duties and responsibilities:

• Onboarding and offboarding - Maintain and update onboarding and offboarding records, prepare local draft employment contracts, support background checks, coordinate onboarding logistics for joiners.
• Compliance tracking and documentation management - Track probation periods, keep compliance trackers, organise and maintain employee documentation repositories.
• Vendor and administrative support - Manage invoice intake, monitor shared mailboxes for administrative intake. 

People Coordinator key skills and experience required:

• Proven experience in People Services Operations or similar administrative support role.
• Strong attention to detail.
• Strong Excel/spreadsheet skills.
• Ability to maintain trackers and meet deadlines.
• Comfortable liaising with third parties.

Flexible hybrid working opportunity. 40 hours per week.

People Coordinator duties and responsibilities:

• Onboarding and offboarding - Maintain and update onboarding and offboarding records, prepare local draft employment contracts, support background checks, coordinate onboarding logistics for joiners.
• Compliance tracking and documentation management - Track probation periods, keep compliance trackers, organise and maintain employee documentation repositories.
• Vendor and administrative support - Manage invoice intake, monitor shared mailboxes for administrative intake. 

People Coordinator key skills and experience required:

• Proven experience in People Services Operations or similar administrative support role.
• Strong attention to detail.
• Strong Excel/spreadsheet skills.
• Ability to maintain trackers and meet deadlines.
• Comfortable liaising with third parties.

Benefits

• 25 days annual leave and public holidays
• 32 paid volunteering hours per year
• Salary sacrifice pension scheme
• Employer paid private medical and dental cover for employees and dependants
• Life assurance
• Illness financial protection including critical illness cover and income protection
• Employee referral bonus 
• This role is bonus eligible.

This is a full time, permanent role, with hybrid working and the hours are 8am-5pm, Monday to Friday.

BMS Service Contract Manager duties and responsibilities to include:

• Liaising with clients to ensure the delivery of the service contracts continue to meet their expectations and that the contracts are retained on each renewal.
• Seek new business from existing clients and introduce new clients to the business.
• Ensure that profit and loss targets for each work type are delivered through the control of all budgets including wage to charge, materials, and maintenance of equipment. Work types will be service, remedial and call outs.
• Oversee the service department and work closely with the administration team to ensure reports are returned to clients in a timely fashion, with the correct information along with any required quotations.
• Manage the service engineers directly including annual reviews and personal development plans.
• Oversee and assist with the planning of the calendar making sure that resources are used in the most efficient manner looking for initiative solutions to staffing operational expenses.
• Be responsible for ensuring all call outs are responded to within the relevant SLA’s for each contract and that good communication is upheld with the clients.
• Provide weekly department reports to line manager and attend monthly management meetings.

BMS Service Contract Manager key skills and experience required:

• Demonstrable experience working as a Service Contract Manager within the BMS sector.
• Confident leading a team, to include undertaking annual reviews and personal development plans, ensuring they deliver high-quality, client-focused services.  
• Adept at driving growth through securing business from existing and new clients. 
• Excellent interpersonal and communication skills, with the ability to influence at all levels and build strong relationships internally and externally.
• Strong organisational skills, with the ability to manage multiple priorities in a fast-paced environment.  

Benefits:

• 25 days holiday + Birthday off on completion of 1 year service.
• Company bonus scheme.
• Potential to join company private healthcare scheme following successful completion of probationary period. 

This is a full time, permanent role, with hybrid working (4 days a week in the office and 1 day remote) and the hours are 9am-5.00pm.  

HR Coordinator duties and responsibilities:

• Administration of the full employee lifecycle to include ownership of the onboarding process.
• Assisting with recruitment.
• Acting as a point of contact for all employee queries.
• Maintaining employee information in the HR System and Learning Management System.
• Benefit Administration support.
• Drafting HR documentation.
• Collating and reconciling staff medical benefits information.
• Supporting the HR team with the delivery of the annual performance management and review cycle.
• Oversight of holiday/sickness and absence monitoring.

HR Coordinator key skills and experience required:

• Proven HR administration experience.
• Ability to build effective working relationships, working collaboratively as part of a small team and liaising regularly with key stakeholders. 
• A high level of confidentiality with integrity, impartiality and independence.
• Excellent written and verbal communication skills.
• Understanding and eagerness to work within a busy HR department.
• Highly organised with great attention to detail.
• Currently work towards or interested in the opportunity to study towards MCIPD qualifications.

Benefits

• Enhanced pension 
• Life insurance
• Income protection 
• PMI 

• Coordinating a high volume of interviews across multiple global offices
• Managing interview scheduling and logistics through the ATS system
• Liaising with candidates, agencies and internal stakeholders to ensure a smooth recruitment process
• Building and maintaining strong relationships with external recruitment agencies
• Supporting the wider recruitment team with administrative tasks and process coordination
• Assisting with continuous improvement of recruitment processes, including automation initiatives
• Ensuring a high level of candidate care and professionalism at all stages of the hiring process

• Previous experience within recruitment coordination, within professional services
• Degree educated with a strong academic background.
• Experience working in a fast-paced, high volume environment
• Highly organised with the ability to manage multiple priorities and deadlines
• Strong communication skills with the confidence to liaise with senior stakeholders
• A proactive, hardworking and positive approach
• High attention to detail and ability to work at pace

• Breakfast and lunch provided onsite
• 25 days holiday
• Discretionary bonus
• Health and life insurance
• Onsite gym
• Enhanced family leave
• Pension

• Manage all vacancies from the approval stage through to offer and onboarding
• Lead on talent acquisition know-how and market trends, including providing support for EVP and Employer Brand strategies
• Manage, analyse and report on recruitment data to drive talent attraction decisions
• Support the Head of HR to manage the recruitment budget, and review costs and return on investment  
• Build constructive and productive working relationships with internal management
• Managing the relationship with existing recruiters and head-hunters, reviewing terms of business, devising a preferred supplier list
• Work with Line Managers to ensure up to date job specifications are being used for every role and in a consistent format
• Identify and utilise various job boards and other candidate sourcing tools and platforms to proactively identify potential candidates
• Collate constructive candidate feedback on their recruitment and onboarding experience, recommending improvements
• Providing first level advice for any recruitment issues/concerns from managers

• Experience working in a Talent Acquisition Advisor or Talent Acquisition Coordinator role within the Legal sector
• Proficient in managing the full recruitment lifecycle from candidate sourcing through to onboarding
• Passionate about talent attraction, with an interest in getting involved in projects that will develop their employer value proposition
• Strong working knowledge of employment law and good practice in respect of hiring staff in the UK Legal sector
• Experience in building relationships with stakeholders
• Ability to work independently but with a team-centred approach and open to sharing ideas
• A motivated, goal-oriented mindset with a passion to excel
• Excellent communication skills
• Confident in speaking to candidates over the phone
• Excellent stakeholder relationship management

Benefits

• Fully flexible working arrangements to suit your lifestyle
• Comprehensive benefits including medical insurance, life assurance, subsidised gym membership and a bike-to-work scheme
• Continuous training and development 
• A vibrant, friendly culture with regular social events and clubs

This is a permanent, part time role working 3 days per week (hybrid working pattern with core office days on Tuesday and Wednesday). 

Claims Administrator duties and responsibilities:

• Claims collections and fee Invoicing, including controls & reconciliations - Overseeing the monthly cycle from the database, monitoring work in progress, invoicing totals, VAT, disbursements and maintain oversight of fee reconciliations and payment of claims.
• Collections Governance and Oversight - Coordinate the submission and tracking of claims collections and entries, maintain ownership of collection bordereaux, endorsements and compliance loss runs ensuring accuracy and monitor underwriter responses and bureau signings.
• Payment Monitoring & Account Liaison - Track incoming payments for fees and collections, act as the primary liaison with accounts for payment identification, reconciliation and correlation, provide clear payment breakdowns and supporting documentation.
• Reporting & Month‑End Assurance - Produce and distribute monthly loss runs and collection summaries to underwriters and confirm month end position by validating that collections, outstanding balances.

Claims Administrator key skills and experience required:

• Demonstrable experience working in a finance administration role, preferably within the insurance sector.
• Advanced Excel skills, including reconciliation and data validation.
• High attention to detail and strong organisational skills.
• Good working knowledge of standard windows applications (e.g. Outlook, Word etc)

Benefits

• Pension with enhanced employer contributions
• Critical Illness Cover
• Death in Service Scheme
• Dental Cover
• Permanent Health Insurance Scheme
• Private Medical Insurance Scheme
• Subsidised Restaurant

This is a full time, permanent role. We offer hybrid working once you have passed probation (4 days in the office / 1 day remote) and the hours are 9am-5pm, Monday to Friday (with 1 hour for lunch), flexibility may be required outside of these hours depending on urgency of a task and workload. 

Recruitment Consultant key tasks and responsibilities:

• Canvassing Legal clients from a pre-existing warm and cold database to sell the services you and Wise May offer
• Arrange face to face meetings / MS Teams calls to meet with prospective clients
• Building strong relationships with potential Legal clients and keeping in touch via phone, email, face to face meetings and client entertainment
• Building and maintaining a strong network of Legal clients and candidates through various channels; LinkedIn, database, networking events
• Identifying possible leads and following them up
• Building a pipeline of prospective Legal clients
• Building and establishing a Permanent and Temporaries desk for Legal roles in London 
• Managing the full recruitment lifecycle to include negotiating fees and charge rates, taking job briefs from clients, advertising roles, sourcing candidates, arranging interviews, completing interview prep calls, obtaining feedback, managing offer negotiations and compliance.
• Resourcing for Legal roles via your own network and our existing database, job boards, LinkedIn and social media
• Acting as a liaison between the clients and the candidates giving sound advice and guidance throughout the entire Recruitment process, demonstrating honesty and integrity

Recruitment Consultant skills and experience required:

• Previous experience working in recruitment, engaging with clients and candidates in the Legal sector
• Excellent verbal, written and interpersonal skills and strong attention to detail
• Ability to build relationships and rapport
• Used to working in a fast-paced, target driven and high-volume environment
• System Skills: Competent in MS Office and CRM databases
• Resourceful with the ability to use own initiative
• Ability to think outside the box and think of ways to be different to your competition
• Positive and collaborative attitude
• Composed under pressure, with a flexible and adaptable approach
• Ability to manage conflicting priorities, exercising responsible judgement when appropriate

Company Benefits

• Competitive commission scheme - up to 20%
• Vitality Health Insurance (after probation)
• 25 days holiday + work anniversary and birthday off each year
• Eye care vouchers
• Pension scheme  
• Business Laptop and mobile phone
• Team events

This is a 12 month fixed term contract with hybrid working after the first 4 weeks (3 days in the office and 2 days remote) and the hours are 09:15 - 17:15.

Compliance Administrator duties and responsibilities:

• Providing day-to-day administrative support to the Compliance team to improve efficiency
• Managing meeting arrangements, including scheduling and booking meeting rooms
• Carrying out compliance checks including Companies House searches, PEP and sanctions checks
• Supporting the client onboarding process and managing digital onboarding systems
• Collating and analysing data from multiple sources and systems
• Updating and amending documentation as required
• Providing ad-hoc project support to the wider team
• Ensuring work is completed within agreed deadlines and escalating where necessary

Compliance Administrator key skills and experience required:

• Previous compliance administration experience, within a professional services or accountancy environment
• Strong analytical skills with the ability to interpret and communicate data clearly
• Confident user of Microsoft Office, particularly Excel
• Excellent organisational skills with strong attention to detail
• Strong communication skills and a proactive approach to work
• A team-focused attitude with the ability to manage multiple priorities

Company Benefits: 

• 22 days annual leave, plus bank holidays
• Pension contribution
• Season ticket loans
• Cycle to Work scheme
• Free eye test and contribution towards glasses needed for computer use

• Maintenance of all Underwriting and Operational support tasks process documentation
• Allocation of claims messages 
• Allocation of outwards reinsurance premium messages 
• Performing data quality checks
• Reviewing data quality exceptions
• Responding to data entry queries
• Allocation of premium and claims messages
•  Issuing notices of cancellations to brokers regarding non-payment of premium and other Credit Control related activities such as premium receipt confirmation to Brokers
• Performing Compliance checks for Binding Authority contracts

• Previous experience of working in the Insurance industry, with knowledge of the Lloyd’s market processes and Syndicate Operations.
• Highly motivated.
• Enthusiastic.
• Team Player.
• Exceptional organisational skills.

This is a full time, permanent position with hybrid working (3 days in the office / 2 remote) and the working hours are 9am-5pm.

Insurance Technical Accountant duties and responsibilities include:

• Lead and oversee the administration of insurance and reinsurance contracts for different lines of business.
• Responsible for the validation of facultative entries and risks in accounting and underwriting systems, maintaining high standards of data governance.
• Provide strategic oversight of data integrity across assigned Lines of Business whether managed internally or through outsourced partners.
• Oversee the correct input and audit of Terms & Conditions in the accounting system, implementing robust quality assurance protocols.
• Ensure completeness and accuracy in the recording of account and claims advices, driving accountability across teams.
• Serve as a senior liaison between Underwriting, Claims, brokers, cedents, and outsourced teams to resolve complex discrepancies and ensure alignment across stakeholders.
• Identify, document, and escalate issues related to outsourced deliverables, ensuring timely resolution and continuous improvement.
• Govern outsourced initiatives, ensuring adherence to contractual obligations, quality benchmarks, and delivery timelines.
• Analyse and interpret internal reports to monitor client accounts and performance metrics, providing actionable insights and strategic recommendations to senior stakeholders.
• Champion knowledge sharing and collaboration across internal teams and external partners, fostering a culture of transparency and continuous learning.
• Communicate effectively and constructively with staff and leadership, influencing outcomes and driving engagement
• Lead the organisation and prioritisation of workload within the outsourced team, maintaining SLA compliance and proactively managing performance.
• Execute Internal Control System (ICS) checks in line with applicable guidelines and actively assist Underwriters in fulfilling these control requirements.
• Supervise the accuracy and complete documentation for underwriting, accounting, and claims within the Document Management System (DMS).
• Conduct payment sanctions and embargo screenings by reviewing relevant lists and escalate to Underwriting or Legal teams for further assessment when necessary.
• Serve as a key point of accountability for both internal and external audits, including those conducted by third parties and local regulatory bodies.
• Oversee cashflow activities, including the setup of client bank accounts within the accounting system.
• Ensure that Processing of incoming and outgoing payments is accurate and executed in a timely manner.
• Track and follow up on outstanding payments and unresolved balances related to the outsourced portfolio and designated contracts.

Insurance Technical Accountant skills and experience required:

• In-depth insurance and reinsurance expertise.
• Extensive knowledge of technical accounting, settlement processes, cash management, credit control and business reporting within the London Market. 
• Demonstrable experience working in insurance operations, supporting underwriting teams.
• Previous experience working with outsourced service providers is highly benifical.
• Proficient at building and maintaining trusted relationships across different business teams.
• Passionate about driving innovation and operational excellence.
• Proactive nature, with strong attention to detail. 

Benefits:

• Private Medical Insurance 
• Dental Insurance 
• Critical Illness Insurance 
• Pension - 5% Individual Contribution / 10% Employer contribution, which can be increased to 25% (maximum combined contribution)
• Death In Service 
• Income Protection 
• Holidays - 25 days which increase with service as well as having additional days off for special events and volunteering.
• Holiday Purchase Scheme - can buy and sell up to 5 days.